Cardiff Management & Languages Academy

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MANAGING CHANGE

This course is valuable for managers and professionals responsible for managing and implementing change.

In response to technological advances and the need to improve performance, organisations face frequent changes to workplace structures and procedures. To effectively implement change, an organization must develop and administer a successful change strategy that integrates the contributions of both people and process.

In this course, you gain the knowledge and skills to guide the people in your workplace through the process of change. From the variety of tools and techniques available, you build a customized change toolkit to put your change vision into practice.

.   Introduction and overview
.   The characteristics of change
.   Developing an integrated change strategy
.   Designing a framework for managing change
.   Translating the vision into a mandate for change
.   Recognizing and working with key players
.   Implementing approaches that deliver effective change
.   People and their approach to change
.   Using process to deliver quality change
.   Measuring progress toward the final change outcome
.   Leveraging risk to drive a change
.   Creating a risk/change relationship
.   Achieving successful change through effective communication
.   Reducing resistance to change
.   Barriers to effective communication
.   Developing a customised approach to managing change

.   Manage change through the total integration of people and process
.   Design and implement a framework for managing change
.   Evaluate best practice approaches to people and process for delivering successful change
.   Reduce the impact of risk while maximizing the benefit of change
.   Overcome resistance to change by opening and using effective communication channels