Cardiff Management & Languages Academy

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USING COMMUNICATION SKILLS EFFECTIVELY

This course is for anyone who needs to build relationships within their organisation in order to get colleagues on side and for those in manager role who are dealing with potentially difficult customers or situations.

It is about learning how to bring people around to your way of thinking, reducing resistance to new ideas and eliminating conflict.   Delegates will learn how to build rapport more easily by utilising appropriate communication styles and they will practice persuasion techniques for dealing with difficult people and situations.

.   Understand persuasion: Know the skills and qualities of an effective persuader. Develop a ‘pull’ rather than ‘push’ persuasion style.
.   Prepare to persuade: Build relationships, trust and credibility by putting yourself in other people’s shoes. Overcome obstacles that threaten your influencing position. Change views and perceptions. Learn the importance of non-verbal communication.
.   Explore what others want: Identify and question the values and motivations of others. Build your listening skills to gain understanding and develop trust.
.   Utilise style: Adapt your communication style to be more effective, and be aware of the style of others.
.   Overcome resistance and conflict: Be assertive. Choose from a range of behavioural options. Use emotional intelligence to your advantage. Negotiate for a win-win situation.
.   State your case persuasively: Tailor your own strategy to put your views across in a meeting or one-to-one.

.   The skills and qualities to be more persuasive
.   Confidence to handle different people and situations more effectively.Understanding of different communication styles – your own and others’.